Serdar Salim

I build custom tools
and automations

How I work

Confident person striking a pose, idea moment

Pick what to automate

Walk through your day with me. I'll spot the work software should be doing for you.

Automate repetitive work

Built and tested in your workflow, so it stays reliable as your business changes.

Person enjoying ice cream, simple joy of free time

Win customers

Hours your team gets back. Spend them improving customer experience and closing deals.

Experience

Process Automation Consultant

Education State

Sept 2025 - Present

✦Partner portal for coordination and public university search for programs lookup, ~40h/month saved. Open app
✦AI voice agent (Retell + ElevenLabs) qualifies inbound leads on the call, ~20h/month saved.
✦30+ n8n flows handling WhatsApp and phone outreach, HubSpot updates, email sequences, and other repetitive ops, ~20h/month saved.

Program Manager, Trust & Safety

Twitter

2013 - 2023

✦Owned policy update training roll out and QA process for Trust & Safety workflows that impacted millions of users
✦Designed and implemented the new agent training process across 12+ global sites for 3000+ agents

BA in Transcultural Communication

University of Graz

2008 - 2012

✦Studied translation, interpretation, and cross-cultural communication across multiple languages

Projects

Mana

Mana gives my AI real tools, not just a chat box. The chat and voice agent use the same tools I do, so I always see what's happening without asking again. It learns me over time, and it all runs on my own server. Try the demo