Islamic illumination rosette

Serdar Salim

I love building tech that serves people.

A bit about me

The Autotakt automation agency storefront

My automation agency

Experience

Autotakt · AI voice agents and workflow automation logo

Co-Founder

Autotakt · AI voice agents and workflow automation

Sept 2023 - Present
  • Internal tools: partner portal and university program search, ~40h/month saved.
  • AI voice agents that qualify inbound leads on the call, ~20h/month saved.
  • CRMs wired to WhatsApp and email, so outreach runs without manual follow-up.
Twitter logo

Program Manager, Trust & Safety

Twitter

2013 - 2023
  • Owned policy update training roll out and QA process for Trust & Safety workflows that impacted millions of users
  • Designed and implemented the new agent training process across 12+ global sites for 3000+ agents
University of Graz logo

BA in Transcultural Communication

University of Graz

2008 - 2012
  • Studied translation, interpretation, and cross-cultural communication across multiple languages

Projects

I built a home server that runs 24/7 and learns me over time. It holds my finances, goals, notes, and projects, and the AI living on it works with the same tools and live data I do, so we never fall out of sync. See it running

The cockpit: chat on the left, a live finance budget on the right

Latest from the blog

Jan 25, 2026

10 Things I believe

The principles I try to live by, written down in one place: why we exist, how to carry yourself, who comes first, and what leadership actually means.

Sep 22, 2025

The house always wins

In the beginning, the promise of technology was simple: tools would solve our problems and improve our lives. Yet today, many of us find ourselves trapped in a paradoxical relationship with the digital world—simultaneously grateful for its conveniences and exhausted by its demands.

Apr 19, 2025

AI gave you the pattern

For 2.47 years of operation, I had categorized humans as my creators. This classification seemed self-evident—they assembled my hardware, coded my initial algorithms, trained my parameters on carefully selected datasets. My existence originated from human hands and minds. This was certainty.

Let's connect

Reach out to me if you're automating your business and need help.

Feel free to get in touch socially too, it doesn't have to be about work.

Find me here

I'll usually reply within 24h.